This is an unprecedented moment in time as the COVID-19 pandemic continues to rapidly evolve and impact us all. We are optimistic that, if we all do our part, we can help curtail the spread of this virus. BCU Financial believes in facing challenges together so here is what we have implemented:
In order to reduce community gathering at our branches and other office locations, we are encouraging all our members to stay home and utilize BCULink Telephone, Internet & Mobile Banking services as much as possible. Please contact your local branch in order to set up your BCU Link Banking Services if you have not already done so. We are here to help you.
BCU Financial is part of THE EXCHANGE® Network which allows you to make deposits at the ATM of any participating financial institution. Whether you’re in another province or simply can’t make the trip to your local BCU Financial Branch, you can make deposits and access your accounts at over 2,100 full-service ATMs across Canada.
Although we are encouraging our members to #STAYHOME as much as possible, should you need to come in to see us in person, we are advising you of our reduced hours during this crisis and of some precautionary measures we are taking to ensure the health and safety of our staff and our members.
Click here to view all amended branch hours: www.bcufinancial.com/locations/
BCU Financial Group is implementing new measures in in our branches and offices to encourage social distancing, as advised by public health officials, including the Ontario Ministry of Health.
Therefore, please note that our branches will limit the amount of members inside each location at a time, based on their specific size and safety measures. Each branch will have specific instructions posted at their locations.
We ask that all other members who need to come into the branch wait 2 metres apart in a line outside of our branch until they can enter safely. This will allow our staff to disinfect the space before helping a new member.
At BCU Financial, our primary focus is the safety and well-being of our employees and our members, while continuing to provide the same personal service to our members.
For those members experiencing financial hardship as a result of the COVID-19 measures implemented or whose businesses have been curtailed as a result of these measures, BCU Financial is committed to work with you. We will work with our members on an individual basis to find the best solution to assist them with their financial hardships.
At BCU Financial, our approach is different from other major financial institutions. We are a member community and our relationship with our members and our approach to finding solutions to your challenges are more personal.
Please call your local branch to discuss your needs with us.
BCU Financial has compiled a list of helpful links and resources to help support our BCU community during the COVID-19 outbreak.
Click here for BCU’s COVID-19 Helpful Links and Resources.
BCU Financial is always here to help you.
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Dear BCU Financial Members,
BCU Financial is monitoring the COVID-19 (2019 Novel Coronavirus) developments closely. We are implementing best practices according to the guidance which is being provided by health officials, including the Ontario Ministry of Health and the Public Health Agency of Canada.
While public health officials still deem the risk to individuals in Ontario as low, we are taking some extra precautionary measures to ensure the health and safety of our staff and our members, while protecting our critical business functions in order to continue providing service to our members.
The Ministry of Health continues to carefully monitor the COVID-19 situation and is committed to continuing to share the most recent information around COVID-19. We encourage our members to follow trusted online sources such as the Ontario Ministry of Health webpage at http://www.health.gov.on.ca/en/.
At BCU Financial, our primary focus has been on the safety and well-being of our employees and our members. You may have noticed that all BCU Financial branches have enacted enhanced cleaning and disinfecting of high-touch surfaces and have been provided with disinfectant supplies. You may also see our employees wearing gloves and continually wiping down work areas. This is simply a precautionary measure.
In order to reduce community gathering, all BCU Financial Branch locations will be temporarily operating with reduced staff and hours until further notice.
Please visit our website at www.bcufinancial.com/locations/ for the most recent hours and updated information.
We encourage all BCU Financial members to utilize BCULink Telephone, Internet & Mobile Banking services as much as possible. Please contact your local branch in order to set up your BCU Link Banking Services if you have no already done so. We are here to help you.
How to Prevent the Spread of Respiratory Viruses
The best way to prevent the spread of any respiratory viruses, including COVID-19 and other more common viruses, is to:
We will continue to monitor the developments across Ontario and will provide additional updates as needed.
If you have any questions or concerns please contact your local BCU Financial Branch and we will be happy to assist you. Should you or your business encounter financial difficulties because of the various COVID-19 measures that have been implemented, please us to discuss what BCU can do to help you with your financial needs.
President and CEO, BCU Financial