We’re upgrading our banking system behind the scenes to give you a smoother, more secure, more reliable experience going forward. This summary highlights changes that you will notice while working with BCU, so there are no surprises. The transition will impact the following services:
Online, mobile and telephone banking
We’ve completed an update to our online banking system. To ensure everything continues working smoothly, a few items need to be re‑entered in online banking.
- You will be prompted to update your Interac e‑Transfer profile the first time you are sending or receiving a transaction.
- You will also need to:
- Re-register for Interac e-Transfer automatic deposits that you may have had set up;
- Re‑enter your e‑Transfer contacts that you may have had;
- Re-enter any scheduled e-Transfers that you may have had.
Business members:
- Business accounts may need to re‑add Canada Revenue Agency (CRA) accounts.
- Sole proprietors should log in through their personal profile to view business accounts until further notice.
Account naming & account display changes
Account names will look a little different in statements, online and mobile banking as we standardize product labels. For example, the Link Savings Account will now be called HISA – High Interest Savings Account, and you will see other new account names, e.g. TFSA, FHSA, RRSP, RRIF. Accounts will also be organized in a more member-friendly way. You’ll see clearer, more detailed product descriptions and account names, but your accounts and balances are not changing.
Statements & eStatements layout changes
Statement layout and how information is grouped will look different, and you will notice a new format as you review your accounts. For joint accounts, the joint owner’s name will appear within the account section, not in the address block.
Service charges & fee presentation
Fees will be applied in two ways: some will be charged as they occur, at the time of the transaction, while others will be grouped and posted at the end of the month.
Help
For assistance, please contact our Member Services at 1-877-228-5465, [email protected] or your Financial Services Officer.
We apologize for any inconvenience and appreciate your patience during this critical transition. We will post updates to our website as we complete this system conversion.
