Issues Being Resolved

Since our conversion last month, we now have most of the functionality working as normal. Minor adjustments are continuing to be made to improve your experience. We will keep you up to date on these changes.

If you have a sole proprietorship, your business accounts will appear with your personal accounts in one place. Log in using your personal online banking credentials to see your personal accounts and those of your sole proprietorship.

Account Display – What to Expect

For personal account holders, one debit card will log you in to all connected accounts (whether you are a joint account holder, a power of attorney holder, an in-trust representative, or are in any other legal relationship). Members no longer need to share debit cards for internet banking login purposes. All members are encouraged to use their own unique debit cards to log in to avoid unintentionally sharing information.

Password Reset Requirements (Online and Mobile Banking)

If you’re having trouble resetting your online and mobile banking password, please make sure your new password includes:

  • At least one uppercase letter
  • At least one lowercase letter
  • At least one number
  • At least one special character (such as !, ?, etc.)

Using these criteria allows for a successful password reset.

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