Credit cards FAQs

To apply for a BCU Financial credit card, you can visit a nearest branch or apply online through the website of our credit card provider – Collabria. You’ll need valid identification, proof of income, and other financial details depending on the card type. Eligibility requirements may vary based on credit history and financial standing.

You can manage your BCU credit card account through the Collabria CardWise online portal or mobile app. This allows you to check your balance, review transactions, make payments, set up alerts, and much more. To access it, simply create an account on the portal with you card number and the email you used in your application.

With your BCU credit card, you can earn rewards on everyday purchases, such as points for every dollar spent. To redeem your rewards, log into your Collabria CardWise account and select from various options like travel, merchandise, or statement credits. The specific rewards program depends on the card type.

If your BCU credit card is lost or stolen, immediately contact Collabria’s Cardholder Service to report it. You can reach them 24/7 by calling the number on the back of your card or visiting their website for further instructions. They will help block the card and issue a replacement.

Our credit cards offer various types of purchase protection, including extended warranty coverage, purchase security for theft or damage, and price protection. These benefits vary by card type, so be sure to check the terms and conditions for specific details.

Yes, BCU credit cards may charge a small fee for foreign transactions when you’re making purchases in another currency. These fees cover the cost of converting currencies and may vary depending on the card you have. It’s always a good idea to check your specific card’s details for the exact fee.

Need help? We are here to help

Book an appointment
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1-877-228-5465
Mon-Fri 9:30am to 5:30pm
Find a nearest branch
Check the working hours and location of the different branches in GTHA and Ottawa
BCU Corporate office
2280 Bloor Street West, 3rd Floor Toronto, ON M6S 1N9
Commercial credit
2280 Bloor Street West, 2nd Floor, Toronto, ON M6S 1N9
Bloor West Branch
2280 Bloor Street West, Toronto, ON M6S 1N9
Mississauga Branch
1891 Rathburn Road East, Unit #8, Mississauga, ON L4W 3Z3
Oakville Branch
3015 Winston Churchill Blvd., Unit #103C, Mississauga, ON L5L 2V8
North Toronto Branch
7077 Bathurst Street, Unit #5A, Vaughan, ON L4J 2J6
Hamilton Branch
249 Kenilworth Avenue North, Hamilton, ON L8H 4S4
Hamilton BCU Starsky Banking Centre
685 Queenston Rd, Hamilton, ON L8G 1A1
Ottawa Branch
913 Carling Avenue, Ottawa, ON K1Y 4E3
Ivan Franko Homes (Mississauga Location)
3058 Winston Churchill Blvd, Mississauga, Ontario L6H 6P5
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