Digital banking FAQs

Yes, you can use BCU Link Online Banking on multiple devices, such as your computer, tablet, or smartphone. Just log in with your credentials through a browser, and you’ll be able to manage your accounts from any device with internet access. Keep in mind to log out after each session for your security.

There is no fee for using BCU Link Online Banking services. It’s a free service provided to all members, allowing easy access to your accounts, transfers, and bill payments from anywhere.

With BCU Link Online Banking, you can manage a variety of accounts, including your chequing, current (for business) and savings accounts in CAD and USD, monitor investment accounts, pay back loan accounts and transfer to and from a line of credit account. It gives you full control to track and manage all your financial activities in one place.

At the moment, wire transfers are not available through BCU Link Online Banking. To send a wire transfer, you need to visit your nearest branch or book a video call appointment with one of our Financial Services Officers. To send a wire transfer through BCU Financial, you need to be a member of our credit union.

If you suspect unauthorized activity on your account, immediately contact BCU Financial’s Member Services to report the issue. They will guide you through the process of securing your account and investigating the suspicious activity. It’s also a good idea to review your account statements and change your account passwords or PIN for added security.

Maximum sending transaction limit $3,000
Maximum sending limit per day $5,000
Maximum sending limit per week $10,000
Maximum sending limit per month $20,000
Maximum incoming limit per transaction $10,000
Maximum incoming limit per day $10,000
Maximum incoming limit per week $70,000
Maximum incoming limit per month $300,000

BCU Financial has made it easy for you to get instant access to your accounts. Download the BCU Link Mobile Banking App from App Store (for iOS devices) or Google Play Store (for Android devices). If you are using a different operating system, search for “BCU Link Mobile Banking” and click the download button to install the app on your device.

There are no fees for using BCU Link Mobile Banking app. It’s a free service provided to all members, allowing easy access to your accounts, transfers, and bill payments from anywhere.

With BCU Link Mobile Banking, you can manage a variety of accounts, including your chequing, current (for business) and savings accounts in CAD and USD, monitor investment accounts, pay back loan accounts and transfer to and from a line of credit account. It gives you full control to track and manage all your financial activities in one place.

Yes, the BCU Link Mobile Banking app supports biometric logins, including Face ID and fingerprint scans, for a quicker and more secure way to access your account. Simply enable this feature through the app’s settings after logging in for the first time.

Your touch-tone telephone is your link to BCU Financial 24 hours a day, 7 days a week. Call the BCU Financial Phone Banking number, 416-763-2828 (in Ontario) or 1-877-859-4848 (toll-free in North America) to access your account from anywhere in North America. With this easy-to use automated service, you can check account balances, confirm transactions, transfer funds, and register and pay bills.

BCU Phone Banking is only available from anywhere in North America.

Currently, BCU Financial Phone Banking is only available in English.

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Branches open Mon-Wed 9:30am to 5:30pm, Thu-Fri 9:30am to 6:00pm, Sat 9:00am to 3:00pm
BCU Corporate office
2280 Bloor Street West, 3rd Floor Toronto, ON M6S 1N9
Commercial credit
2280 Bloor Street West, 2nd Floor, Toronto, ON M6S 1N9
Bloor West Branch
2280 Bloor Street West, Toronto, ON M6S 1N9
Mississauga Branch
1891 Rathburn Road East, Unit #8, Mississauga, ON L4W 3Z3
Oakville Branch
3015 Winston Churchill Blvd., Unit #103C, Mississauga, ON L5L 2V8
North Toronto Branch
7077 Bathurst Street, Unit #5A, Vaughan, ON L4J 2J6
Hamilton Branch
249 Kenilworth Avenue North, Hamilton, ON L8H 4S4
Hamilton BCU Starsky Banking Centre
685 Queenston Rd, Hamilton, ON L8G 1A1
Ottawa Branch
913 Carling Avenue, Ottawa, ON K1Y 4E3
Ivan Franko Homes (Mississauga Location)
3058 Winston Churchill Blvd, Mississauga, Ontario L6H 6P5
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