We’re upgrading our banking system behind the scenes to give you a smoother, more secure, more reliable experience going forward. This summary highlights changes that you will notice while working with BCU, so there are no surprises. The transition will impact the following services:

Online, mobile and telephone banking

We’ve completed an update to our online banking system. To ensure everything continues working smoothly, a few items need to be re‑entered in online banking.

  • You will be prompted to update your Interac e‑Transfer profile the first time you are sending or receiving a transaction.
  • You will also need to:
    • Re-register for Interac e-Transfer automatic deposits that you may have had set up;
    • Re‑enter your e‑Transfer contacts that you may have had;
    • Re-enter any scheduled e-Transfers that you may have had.

 Business members:

  • Business accounts may need to re‑add Canada Revenue Agency (CRA) accounts.
  • Sole proprietors should log in through their personal profile to view business accounts until further notice.

Account naming & account display changes

Account names will look a little different in statements, online and mobile banking as we standardize product labels. For example, the Link Savings Account will now be called HISA – High Interest Savings Account, and you will see other new account names, e.g. TFSA, FHSA, RRSP, RRIF. Accounts will also be organized in a more member-friendly way. You’ll see clearer, more detailed product descriptions and account names, but your accounts and balances are not changing.

Statements & eStatements layout changes

Statement layout and how information is grouped will look different, and you will notice a new format as you review your accounts. For joint accounts, the joint owner’s name will appear within the account section, not in the address block.

Service charges & fee presentation

Fees will be applied in two ways: some will be charged as they occur, at the time of the transaction, while others will be grouped and posted at the end of the month.

Help

For assistance, please contact our Member Services at 1-877-228-5465, [email protected] or your Financial Services Officer.

We apologize for any inconvenience and appreciate your patience during this critical transition. We will post updates to our website as we complete this system conversion.

Please note that the RRSP contribution deadline is Monday, March 2, 2026.

To help you maximize your contribution and take full advantage of the tax benefits, BCU Financial will be open extended hours on this day.

  • All branches: 9:30 AM – 6:00 PM

  • Hamilton Starsky Banking Centre: 9:00 AM – 5:00 PM

Don’t wait until the last minute, make your contribution on time and reduce your taxable income for the year.

Need help calculating or planning your RRSP contribution? Our team is ready to assist you with personalized advice and solutions.

Visit your nearest branch or contact us today.

Dear members,

Please be advised that we will be performing maintenance on the telephone system.

Date: Wednesday, February 25 
Time: 18:00 – 19:00 EST

During this period, inbound calls to BCU will not be possible. This also means that you won’t be able to use telephone banking at this time.

All other services will remain available, and we encourage you to use our ATMs, Online and Mobile banking for all your banking needs. 

We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our services.

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Why choose us?

✔ No monthly maintenance fees
✔ Fast online account opening
✔ Easy-to-use mobile banking
✔ Transparent terms with no hidden charges
✔ Customer support

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Please be advised that all BCU Financial branches and offices will be closed on Tuesday, November 11, 2025, due to internal operational reasons.

We encourage all our members to utilize BCU Link Telephone, Internet & Mobile Banking services to perform their banking transactions during this time.

If you have not yet set up your BCU Link Banking Services, please contact your local branch for assistance.

Thank you for your understanding!

The North Toronto branch will be closed on Monday, November 10, for scheduled renovation updates.
These improvements are part of our ongoing efforts to maintain a comfortable and accessible space for all visitors.

We apologize for any inconvenience this temporary closure may cause and appreciate your understanding.
Regular hours will resume the following day, except for the Remembrance Day closure noted below.

Thank you for your patience as we make these updates!