Some of our ATMs located at Bloor West, Mississauga, Ottawa, and Oakville branches are currently experiencing intermittent service interruptions that may affect deposits and withdrawals. Our teams are actively working to resolve these issues and restore full functionality as quickly as possible.
We recommend using our online, mobile and phone banking services as alternatives for the time being. If you experience issues on the spot, you are welcome to visit our tellers and they will assist with your transaction.
Alternatively, you may use any of the surcharge-free ATMs from The Exchange Network if you are experiencing issues outside of branch hours.
We apologize for any inconvenience and appreciate your patience as we work to ensure reliable service for all members.
Date: Sunday, October 26
Time: 19:00 – 21:00
Please note that during this scheduled maintenance period, Online Banking and Mobile Banking will be temporarily unavailable.
ATM and POS services will remain available, however they will operate in stand-in mode (based on the previous day’s balance).
We apologize for any inconvenience and appreciate your understanding as we work to improve our services
Due to a potential Canada Post labour disruption, delivery of mail may be delayed. This could impact the arrival of your account statements, debit cards, or other documents.
To stay informed and avoid disruption:
- Access your eStatements through BCU Online Banking.
- Use the BCU Mobile App and Online Banking to check your balance, make payments, and manage your account.
- Turn on e-Alerts to receive real-time notifications about your account status.
- Contact your local branch if you’re expecting a debit card or time-sensitive mail from BCU.
Please note: Loan, mortgage, and line of credit payments are still due as scheduled.
Thank you for your understanding as we work to support you through this delay.
If you require assistance during this time, call our Contact Centre at 1-877-228-5465 or book an appointment on our website to speak to one of our branch representatives.
We’ve added a new “Alerts” tab to make it even easier for you to stay updated on your account activity!
Here’s how to find it:
📱 In the Mobile App:
Open the app, go to the second page of the menu, and select “Alerts”. Сhoose the alerts you want to receive, enter your email or phone number, select the account for the alert, and click “Submit”.
💻 In Web Banking:
Log in to your account, go to the sidebar, and select “Messages and Alerts”. Click “Add a New Alert”, choose the alerts you want to receive, enter your email or phone number, select the account for the alert, and click “Submit”.
Stay informed with real-time notifications about your transactions, balances, and more!
Log in today and check out the new feature.