At BCU Financial, we take your complaints seriously and are committed to helping you resolve any problems you may have with our service. To help us understand your concerns, please do the following:

  1. Tell us

    The best way to resolve your complaint is to deal with it as soon as it happens. Our BCU Financial Branch staff will respond quickly to your concerns and offer professional and practical solutions. Most complaints are resolved at this level.

  2. Contact BCU Financial Branch Operations

    If your branch employee is unable to resolve your concern or complaint, please contact BCU Financial Branch Operations for further investigation.

    E-mail:

    [email protected]

    Mail

    Branch Operations
    2280 Bloor St W
    Toronto ON, M6S 1N9

  3. Contact our CEO

    If BCU Financial Branch Operations did not resolve your complaint and you want to take further action, please contact our CEO.

    E-mail:

    [email protected]

    Mail:

    CEO
    2280 Bloor St W, 2nd Floor
    Toronto ON, M6S 1N9

  4. Contact the Financial Services Regulatory Authority of Ontario at any time:

    Call:

    1-800-668-0128

    Web:

    https://www.fsrao.ca/

    Mail:

    Financial Services Regulatory Authority of Ontario
    25 Sheppard Avenue West, Suite 100
    Toronto ON, M2N 6S6