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Complaint Resolution

At BCU Financial, we take your complaints seriously and are committed to helping you resolve any problems you may have with our service. To help us understand your concerns, please do the following:

1. Tell us. The best way to resolve your complaint is to deal with it as soon as it happens. Our BCU Financial Branch staff will respond quickly to your concerns and offer professional and practical solutions.  Most complaints are resolved at this level.

2. Contact BCU Financial Branch Operations: If your branch employee is unable to resolve your concern or complaint, please contact BCU Financial Branch Operations for further investigation.

E-mail: operations@bcufinancial.com

Mail:    Branch Operations
2280 Bloor St W
Toronto ON  M6S 1N9

3. Contact our President & CEO: If BCU Financial Branch Operations did not resolve your complaint and you want to take further action, please contact our President & CEO.

E-mail: President&CEO@bcufinancial.com

Mail:    President & CEO,
2280 Bloor St W., 2nd Floor
Toronto ON  M6S 1N9

4. Contact the Financial Services Regulatory Authority of Ontario at any time:

Call:      1-800-668-0128
Web:    https://www.fsrao.ca/

Mail:  Financial Services Regulatory Authority of Ontario
25 Sheppard Avenue West, Suite 100
Toronto, ON
M2N 6S6

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