January 5, 2022
At BCU Financial, our primary focus is the safety and well-being of our employees and our members, while continuing to provide the same personal service to our members. We know that members may experience longer wait times in our Branches and over the phone during this time. Our Branches are continuing to limit the number of members inside each location at a time, based on their specific size and safety measures. Each Branch will have specific instructions posted at their locations.
We ask that members who need to come into the Branch for non-teller services, please call the Branch ahead of time if possible.
We are encouraging all BCU Financial members to #STAYHOME and utilize BCULink Telephone, Internet & Mobile Banking services as much as possible.
We thank you for your continued patience and support as we work on serving all of our members.
BCU Financial has updated its occupancy limits at all our BCU Financial Branches due to the latest COVID-19 restrictions.
Our branches are continuing to limit the amount of members inside each location at a time, based on their specific size and safety measures. Each branch will have specific instructions posted at their locations.
We ask that all other members who need to come into the branch wait 2 metres apart in a line outside of our branch until they can enter safely. This will allow our staff to disinfect the space before helping a new member.
REMINDERS: FSO/MSR Service – BY APPOINTMENT ONLY
BCU Financial is committed to continuing to provide services to our members. Your local Financial Service Officer or Member Service Representative can be seen by appointment.
We encourage all of our members to contact your local BCU Financial Branch ahead of time to schedule an appointment if they require more than teller services or services that cannot be conducted over the phone or through other electronic means. Members who do not have a scheduled appointment may need to wait outside the Branch or return at the next available appointment slot.
Please note that only 2 members can be seen by an FSO at any given time and appointments can be had for a maximum of 15 minutes.
If a member requires assistance, including translation, caregiving and/or other supports, please let a BCU team member know.
As always, we require all employees, members and visitors to wear masks at all times, sanitize their hands, and maintain social distancing for everyone’s safety.
For visitors who do not have a mask or face covering, masks will be available at our BCU Branches for a small fee of $1. All proceeds will go to BCU Foundation to help those most affected by COVID-19.
In order to reduce community gathering at our branches and other office locations, we are continuing to encourage all our members to stay home and utilize BCULink Telephone, Internet & Mobile Banking services as much as possible. Please contact your local branch in order to set up your BCU Link Banking Services if you have not already done so. We are here to help you.