BCU Financial Introduces NEW Online Appointment Booking System

04.03.24

BCU Financial introduces a new convenient online appointment booking system which aims to streamline member experiences by allowing them to schedule appointments directly with Financial Services Officers and Member Services Representatives at their preferred branches conveniently and efficiently.

With the new online system, members can now avoid long wait times to get their appointments confirmed and enjoy the flexibility of choosing appointment slots that suit their schedules, bringing a new level of convenience to the banking experience. If a preferred staff member is not available on a desirable date and time, members can still book with other available staff at the branch. At the same time, having appointments scheduled in advance and having visibility of the upcoming needs of members, our branch staff will have an opportunity to prepare for the appointment ahead of time and serve members even more efficiently.

With this new development, we will continue serving walk-in visitors without appointments based on the time and staff availability on a particular day. We always do our best to serve our members and having an appointment scheduled will ensure you have your time reserved for you. We would also like to remind you that our BCU Link Contact Centre remains available to you during regular business hours for your convenience.

The introduction of this online appointment booking system aligns with our commitment to leveraging technology to enhance member satisfaction and accessibility. The user-friendly interface of the platform ensures that members can easily navigate through the booking process, making it a seamless and hassle-free experience for both existing and potential members.

We invite you to start using the new online appointment booking feature today!